Shipping & Returns

SHIPPING

Normally order is shipped out within 1~2 business days after payment It excludes weekend and holidays. It can be faster or later according to product stock status, manufacturing issues and any other reasons.

Shipping fees include handling and packing fees as well as postage costs, and it will be calculated automatically, depending on your location, shipping method and item weights.

Products from multiple-item orders will not be shipped individually. To save you money, your order will ship once all items from the same order are packaged together.

PACKING

Products are packed in bubble wraps and hard paper box basically.

- Small packet and K-Packet have 2 kg limitation per parcel so products can be packed in 2 or more parcels according to total product quantity (weight). Delivery time of each parcel may be different because of the local postal circumstance though they are under the same order.

ALL ITEMS ARE SHIPPED BY DHL

(a) Traceable Express Courier Service. With Tracking Number (10 digits number).

(b) Only English letters are available. Delivery information (name, address) should be provided in English.

(c) Initial is not acceptable as recipient name (ex. John A., Sara B.) Full recipient name is mandatory.

(d) Shipment notification is emailed including tracking number as photos to customer's account email after the package is dispatched.

(e) Normally takes 2 ~ 4 business days to deliver to other regions after dispatched (take up to 10 business days or more to some areas sometimes).

RETURN & EXCHANGE

For international delivery, Returning / Exchanging is not possible unless the received item is defective or wrongly delivered
In case of defect or wrong delivery
Please contact our 1:1 customer service center with following photos:
- Photo of the item you received
- Photo of the bar code labels attached on the box (attached label has order number, ID and name of item)
- Photo of Tracking number

CUSTOMS & IMPORT DUTY

Depending on the country, tariffs may apply.
Customs duties are the responsibility of the buyer.We are not responsible of your home country's customs clearance and charges.